What to Double Check Before Contacting Support

Make sure you're getting the support you need.

Marc Tytus avatar
Written by Marc Tytus
Updated over a week ago

We understand that technical issues can be frustrating. Banty virtual meeting rooms are spectacular tools of communication, but they rely on the hardware and software on your end to function properly.

We encourage you to reach out to us if you have trouble with Banty, but we also want to ensure you receive the support you actually need. These are a few things to check before contacting Banty Support:

  1. Your Internet Connection

    Sometimes an Internet connection might not be functioning or it may be functioning at a less than optimum level.

    A simple test for that would be to stream a short video on YouTube, then navigate a few web pages. If you experience any significant delays, then you might need to call your Internet provider.

  2. Your Device

    Your device runs on hardware and software which may sometimes malfunction. If there's a problem, you may need to disable a particular piece of software, like your browser, clear your cache and history, or restart your device completely.

    To check if your device has a problem, try running a few programs and applications at the same time and see if any of them experience significant delays.

    If you're using a laptop or a desktop computer, the browser you're using to operate Banty is especially important. The latest version of Google Chrome is the most recommended browser for Banty, although it works very well on most other browsers as well.

    But even if you're using Google Chrome, you may need to clear your cache, close all your browser windows, disable all Chrome background processes, and restart it.

If you've checked and made certain your device and internet connection are working well, contact Banty support! We'll help you resolve any potential issues on our end.

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