Unable to Log In
Marc Tytus avatar
Written by Marc Tytus
Updated over a week ago

If you have trouble logging into your account, Banty Virtual Clinic recommends checking the following:

User Emails and Passwords

We at Banty Virtual Clinic strongly recommend that each user takes note of the email address and password they will be using to access their account.

Email addresses and passwords are case sensitive, so please make sure you type them in correctly.

If you have entered the correct information but are still unable to log in, contact your clinic’s account administrator, or reach out to the Banty Help Center or by calling 1-866-462-2689.

Internet Connectivity

When working with an online product like Banty Virtual Clinic, issues can occur if there is a problem with your Internet connectivity.

If unable to access your account, ensure that your device (i.e., computer) has a strong wired or WiFi-enabled Internet connection.

Did this answer your question?