If you're experiencing difficulty with audio and video communications on Banty, it may be due to your hospital's firewall settings. Some firewalls are set up to allow media traffic only for specified domains, blocking all other applications. In this article, we'll explain what whitelisting is and how to whitelist Banty on your firewall.

At Banty, we take security and privacy extremely seriously. As a healthcare provider, we understand the importance of maintaining the integrity and security of patient data. That's why we have implemented a number of measures to ensure that our platform is as secure as possible.

First, Banty is ISO 27001 certified, which is the international standard for information security management. We're happy to provide certification upon request. Our platform has been audited by Ontario Health to demonstrate compliance with Ontario Health Virtual Visits Solution Requirements, and Banty is listed on the Virtual Visits Solutions List as "Validated". We are also HIPAA and PHIPA compliant, meeting the strict requirements for protecting patient data in the US and Canada respectively.

In order for Banty to function properly in your environment, we recommend that your IT department make the following firewall modifications:

If you or your IT department have any questions or need additional information, please don't hesitate to reach out to our product team. You can start a chat with us by clicking the widget in the bottom right hand corner of our website. We're happy to help and are here to ensure that you can use Banty seamlessly and securely.